Terms & Conditions
About these terms
Last updated: 3 October 2026. Create Marketing is a trading brand of BNR Global Supply Group Ltd, company number 12931994, registered at 1–3 Manor Road, Chatham, Kent, ME4 6AE, VAT registration number GB364072113. Contact: info@create-marketing.com.
We provide branding, copywriting and marketing content, primarily to business customers. Projects are managed online through email, digital briefs and written approvals. These terms should be read with your accepted written quote and our Privacy and Refund Policies. We will provide the agreed terms in a form you can save before work starts.
An enquiry does not create an order. We confirm the scope, deliverables, price, any applicable VAT, payment schedule, timing and revisions in writing. An order is accepted when we confirm acceptance of your approval. Any change to the brief or fees requires written agreement. Mandatory legal rights take priority over these terms.
Delivery, approvals and ownership
All work is paid in full upfront. Work begins once we receive full payment, your completed brief and any necessary materials. Delivery dates depend on timely information and feedback; we will tell you if the schedule needs to change. Files are supplied by email or a download link in the formats agreed in the quote. Printing, hosting, advertising spend and third-party subscriptions are excluded unless expressly included.
Each service page states how many revision rounds are included. Extra rounds are £40 per round, and we will always confirm before any extra cost. Please send one consolidated set of feedback. New directions or extra deliverables will be quoted separately before we proceed. Monthly content is supplied for you to publish unless management is separately agreed. The monthly term, renewal and cancellation arrangements will be confirmed before you subscribe.
You must have permission to use materials you provide and check factual, technical and regulatory claims before approving publication. We provide services with reasonable care and skill, but do not guarantee sales, rankings, reach or other commercial results.
On full payment, you receive the rights in final bespoke work specified in your quote. Any copyright assignment will be recorded in writing. Drafts, unused concepts and our existing templates and methods remain ours. Stock images, fonts and other third-party assets remain subject to their licences; any restrictions will be identified. We will ask before displaying confidential or unpublished client work in our portfolio.
Trade marks, cancellations and concerns
UK trade mark application support is administrative assistance only. We are not solicitors or registered trade mark attorneys and are not regulated by IPReg. We do not provide legal clearance opinions, dispute representation or a guarantee of registration. Obtain advice from a regulated intellectual property professional where needed. IPO fees and other agreed third-party charges are separate from our service fee. No application or payment will be submitted without your written approval of the details and costs.
To cancel or raise a concern, email info@create-marketing.com. We reply within 24 hours. Our Refund Policy explains cancellation and refunds. For business projects, we will account for work reasonably completed and any approved, unavoidable third-party costs, and refund the remaining balance. We will not treat every payment as automatically non-refundable. If we cannot complete the agreed work, we will discuss a remedy or refund the undelivered portion.
If you purchase as a consumer, your statutory rights remain unchanged, including any applicable 14-day cancellation right for a distance service contract. We will obtain the required express request before starting during that period and the necessary acknowledgement before you lose a cancellation right on full completion.
Tell us promptly if work does not meet the agreed brief so we can investigate and put matters right. Nothing excludes liability that cannot lawfully be excluded, including for fraud or death or personal injury caused by negligence. These terms are governed by the law of England and Wales, without removing any mandatory consumer protections or rights to use the courts available where you live. Updated terms apply to future orders unless a change to an existing project is agreed in writing.