Refund Policy
Cancellations and refunds
Last updated: 3 October 2026. This policy applies to Create Marketing, a brand of BNR Global Supply Group Ltd. To cancel a project or request a refund, email info@create-marketing.com with your name, order or invoice reference and the service concerned. You do not need to use a particular form.
For business projects cancelled before work begins, we refund payments less any approved, unavoidable third-party costs already incurred. After work begins, we provide an account of work reasonably completed and approved unavoidable costs, then refund any balance. We do not automatically retain the full project payment.
For monthly services, the quote will state the billing period and how to end future months. Cancelling stops future periods in accordance with those agreed arrangements; work already supplied is accounted for fairly. We will explain any refund calculation in writing.
Consumer cancellation rights
Consumers buying a service at a distance normally have 14 days after the day the contract is made to cancel without giving a reason. Email a clear cancellation request before that period ends. We start early only at your express request; if you then cancel, a proportionate charge for work supplied may apply where the law permits. The cancellation right ends on full completion only with your prior request and acknowledgement.
Any statutory refund due is made within 14 days after we are informed, by the original payment method unless you agree otherwise, without a refund fee. Bespoke services do not automatically lose cancellation rights. Rights concerning faulty or misdescribed services remain.
You may write: “I cancel my contract for [service], ordered on [date]. Name: [name]. Address: [address]. Date: [date].” Send to info@create-marketing.com or BNR Global Supply Group Ltd, 1–3 Manor Road, Chatham, Kent, ME4 6AE. Sign only if sending on paper.
Problems with your service
If the work does not match the agreed brief, email us with the issue and your preferred resolution. We will investigate and discuss correction, repeat performance or an appropriate refund. If we cannot complete the agreed work, we will refund the undelivered portion. Nothing in this policy limits your statutory remedies.
For non-statutory refunds agreed with you, we aim to issue payment within 14 days of agreement. IPO fees or other third-party payments already made with your approval may have separate refund rules; we will explain these before submission. Please contact us promptly so we can help.